One week in, and things at BT Osmosoft are going swimmingly. I'm gaining an understanding of my role, my team and BT's wider objectives. Big changes are underway to improve customer service across the Group. But the most interesting thing I've been learning about is TiddlyWiki's standing in the open source community.
TiddlyWiki was originally created by Jeremy Ruston (my new boss), but has since taken on a life of it's own. It's a country mile from the products and projects I've worked on in the past. While at LBi, a client would typically ask us to help create a product that was better than (or at least as good as) other solutions already in the public domain, such as photo applications, social networking tools or online shops. We relied on our user centred design process which, by focusing on user's goals, is a tried and tested way of meeting these lofty ambitions.
It would be presumptuous for us to try and pigeon hole these goals into an "approved list", especially as it would probably halt the innovation process dead in it's tracks.
That isn't to say that we won't be looking to apply the principles of good interaction design on the work that we do. And I imagine if we wanted a particular flavour TiddlyWiki to go mainstream, then we might need to take a fresh look at the product from a non-techies point of view.
So why is TiddlyWiki being used in so many different ways? To try and make sense of this, I'll be looking at the main features of TiddlyWiki in a future post. Watch this space...